Please Note: Our 30-day Return Policy is dependent upon our vendors’ return policies. If a product does not support the policy, it will be stated in the product description as well as below.
Cancellations & Refunds:
Healing Sauna Connection truly believe in the products that we sell and are proud to be representing the brands that we have. However, we also understand that as a customer you might change your mind about your purchase. Therefore, we do offer a
30 day return policy for the vendors listed below.
- Golden Designs
14 day return Policy for the vendor listed below:
NOTE: The following vendor does not accept returns and sales are final
Canadian Timber by Dundalk Leisure Craft do not allow returns. For all Dundalk Leisure Craft product purchases, sales are final. Items damaged during transit are refundable. Per Dundalk Leisure Craft's policies:
"If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading. Immediately, contact your dealer and Dundalk, so we can contact the shipper."
You will also need to communicate this with the driver of the truck that had delivered your crate prior to them leaving your premises. You will need to request that they mark a document called the "Bill of Lading" with "Crate arrived open/damaged – Possible Hidden Damage."
Note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories. "Like New" means that the items you ordered must not show any visual signs of wear.
The following is a list of restocking fees.
- Enlighten- No fee
- SunRay- If in " Like New" condition 15% restocking fee. If there are damages the restocking fee will be 25%.
- Golden Design-20% restocking fee.
- Scandia- 20% restocking fee.
- Thermory- No fee
- Auroom-No fee
- Aleko-No fee
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.