Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.


Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at





Please kindly ask the driver to wait for you to ensure that your unit has arrived in good condition. We strongly encourage you to open each delivered box and carefully inspect the contents inside BEFORE signing the delivery receipt (Proof of Delivery). By performing this task immediately, you are not only helping us to more quickly determine wether your unit arrived damaged or undamaged, but it also protects you against any possible product liability claims.

NOTE: Once you sign the delivery receipt, you are certifying that your unit arrived in good condition and that both, the shipper(Enlighten Sauna) and the freight company are free of any liability.

Take Pictures

A still camera or the camera on your phone can be extremely helpful in documenting the shipment’s condition upon arrival. Please take pictures of ALL damages. Carefully check for damage to glass panels, electrical components, wooden components, accessories, etc. Take pictures of each side of the damaged box(es) and items. Please be sure to not misplace any inventoried item.

Have The Driver Write “DAMAGED” With Their Initials

The freight company will not knowingly ship any items that are damaged. The freight company routinely inspects every box before accepting any items to be shipped. Consequently, you should NOT sign any courier receipt which transfers product liability over to you, until you have inspected the shipment’s contents. If there is damage, please kindly ask the driver to write ‘damaged’ with their initials next to it on the proof of delivery form. This step is essential to document that you have received a non-functioning component in damaged shipment.

If The Driver Refuses To Wait

If the driver is in a rush and says he cannot wait for you to inspect your shipment thoroughly, initiate a quick visual examination of the boxes’ exterior condition. Any visible signs of possible damage to your shipment please proceed to ask the driver for initials and ‘damaged’ written on receipt.

NOTE: If there is any damage to the pallet(skid) there is a possibility that contents laying against the pallet(the bottom) have been damaged. In this case, please take pictures of the pallet and the boxes upon arrival.


The freight company will not accept a damage claim if any of these phrases are written/checked off on the p.o.d form. If you see any damages on the shipment, simply write ‘DAMAGED’ followed up by more detailed information. Ex: “Damaged - hole in cardboard box can hear broken glass rattling.”

All Damages Must Be Reported Within 72 Hours

We strongly advise you to promptly check for any damages shortly after the driver leaves. Please DO NOT wait a long period of time to open up your packages as you are only allowed 72 hours after delivery to report any damages to us. The freight company and the shipper CANNOT be held liable for any damages if they are reported after this period of time.

Keep All Original Packaging

If you do submit a damage report, during the 72 hours period, we advise you to keep all original packaging. Once the damage claim is forwarded to the freight company, an inspector will be sent out to personally examine the damages, in order to process the claim properly. If inspector is unable to examine your shipment, the freight company will not claim any liability because it cannot be proven that they are responsible for any damages.

Do Not Move Damaged Packaging

Once the claim is settled, it is very important that you do NOT move any damaged packaging to a different location. The freight company and the shipper cannot be held liable for any damages if the unit is moved to a different location after it has been certified to have been delivered in good condition to the correct address.

Create An Inventory List

Create an inventory list of damaged items to ensure an accurate replacement (please include images if possible). This helps us expedite your claim and send replacement parts in a timely manner.

PLEASE NOTE: We provide free delivery to the nearest point of entry. Any additional requests made by the customer (i.e bring sauna inside/further in, etc..) will be billed by FedEx and will not be responsible for those charges.



Your shipment will be delivered with a lift gate on board the delivery truck which will easily lower the shipping crate slowly and safely into your driveway.

Residential Delivery Service

Residential delivery is a standard service that we provide which delivers the sauna shipment directly to your residence.

Commercial Delivery Service

Commercial delivery service is available to any business in the US or Canada at no additional charge.

Safe Handling

Our shipping services include extra packaging to keep your sauna in perfect condition when it arrives at your door. Our packaging has the normal cardboard and styrofoam packing materials in addition to corner protectors inside the packaging. We also reinforce the shipping pallet using top grade lumber to crate each and every unit into safely moving cargo.

Notify Prior to Delivery

We provide a notification service to each customer when the unit has left our ware house via phone and we will also contact you prior to the actual delivery in order to schedule the delivery window with you to ensure you are there when the shipment arrives. This ensures you are there to inspect the unit and to accept the delivery. The shipping company will not show up at your home unexpected.

Delivery Policy

When your sauna is delivered, the purchaser of the unit must be present for the delivery. The purchaser is required to inspect the packaging for damage, torn boxes, or holes in any of the packaging. Do not sign the delivery receipt until you are 100% sure that the product you received is in good condition. Damage that is noted will be covered by our warranty policy. Damages that are reported later with no exemptions on the delivery receipt will not be covered. The packages must be opened within 3 days of receiving them to ensure the product is in good condition. If damage is found internally with no damage to the outside of the box, contact us at right away to report the issue. Any type of internal damage must be reported within 3 business days of delivery in order to be covered.



LTL Shipping Options Are As Follows:

Curbside Delivery:

Curbside delivery is our standard delivery method and is free for all freight orders. Important: The customer must be available to receive the delivery or fees will incur. Driver will offload the freight to the curb at the end of your driveway. Drivers do not bring freight into house, garage, backyard, etc. Due to this being a curbside delivery, the customer is responsible for moving the product after the initial unloading. It is also the customer’s responsibility to inspect the product to check for damages and missing parts. If the customer does not reject the delivery after assessing the product, the customer is then responsible for noting any damage or missing parts on the shipping bill. Curbside delivery does not include any additional services such as setting the product in place, unpacking, plugging in, installation or debris removal. For an additional cost, customers may request a second person to assist with unloading.


LTL/Freight Ship Time

LTL Shipping generally takes 7 - 20 Business Days


LTL Product Issue Instructions

Crate/Box Good Condition, Product Damaged

  1.  At delivery if the crate is in good condition and there are no damage to the crate, please sign the Delivery Receipt for “no damages”.
  2. Within 3 days please open the crate and inspect the product. If you find damages to the product even though the crate was NOT damaged you MUST report these damages (with photographic proof) to ALEKO LTL representative. Failure to report damages within 3 days will disqualify you from product and/or parts replacements. These timeframes are mandated by 3rd party carriers and ALEKO/ CANNOT override those timeframes or override such policy.

Crate/Box Damaged

    1. If the crate/box is damaged at delivery, you have the option to refuse shipment.
    2. If shipment is refused, please call and our representatives will be able to assist you with a refund or replacement.
    3. If you accept shipment with damages, please notate DAMAGE on the Delivery Receipt for to further assist.
    4. Open crate/box up if product is not damaged no further steps are needed. If any damages to product inside, please report to up to 3 business days from the time of delivery.


    1. At time of delivery if there are any missing boxes, please notate SHORTAGE on the Delivery Receipt.
    2. Shortage needs to be reported to within 3 business days from delivery so we may start the claim for the missing items.
    3. For any of above listed situations please contact within 3 business days from delivery. You may email us at or give us a call 1-877-859-2550
    4. If no report is made within the presented time frame will not be able to assist customer with damage or lost items in transit.


Canadian Timber

Trucking Company Responsibilities

1) Making an appointment to deliver your sauna

2) Delivering your sauna to the end of your driveway or curbside

  • The trucking company is NOT responsible for unloading the sauna
  • The trucking company is NOT going to back their truck into your driveway
  • Most times the trucking company will deliver with an 18 wheel truck
  • Will this size truck fit on your road or neighborhood?

3) If the sauna crate is less than 92” (7 feet), the trucking company may have a lift gate on the back of the truck which can be used to assist getting the sauna off the truck.

4) If the sauna crate is more than 92”, there will not be a lift gate to unload the sauna crate and the customer needs to decide how they are going to get the crate off the truck.

Customer Responsibilities

1) Returning phone calls to the trucking company in a timely manner, to arrange delivery

2) Determining how the sauna is going to be unloaded from the truck

  • Crates will vary from 6 feet long to 14 feet long
  • The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna

3) Customer is responsible for unloading the sauna crate from the truck

  • Suggested methods for unloading the truck
  • Use a forklift or other mechanical piece of equipment
  • When using a fork lift to pick up the crates, they must be picked up from the end of the crate and fork lift extensions are required.
  • Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to your home
  • Have a crew of helpers able to either take the sauna off the truck or unload the crate while on the truck until the crate can be lifted off the truck

4) If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL). Immediately, contact your dealer or Dundalk, so we can contact the shipper.

  • Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.”


Delivery, Unloading and Change of Address Policy

Unloading Crates

Per Dundalk’s shipping terms, the customer is responsible for getting the crate off the delivery truck. If the crate is 92” or shorter, it will fit on a liftgate, and the customer and the truck driver can lower the crate to the ground. If the crate is longer than 92” a liftgate will not be available to assist in lowering the crate to the ground. Therefore, the customer will need to do one of the following options:

1)Arrange for a crew of people to help unload the crate by hand
2) Arrange for a piece of equipment to be available to unload the crate
3) Use a trailer and pick up the crate at the delivery terminal
4) Rent a tilt tow truck and pick up the crate at the delivery terminal

If the customer cannot do any of the above and they want Dundalk to arrange for a tilt tow truck, we will provide this service for a cost. The cost will be $500 and we will add this charge. (Item# TILTTOW)

Change of Ship to Address

If the customer changes the ship to address prior to their order leaving the factory, we will change the address free of charge. However, if the customer changes the ship to address after their order leaves the factory there will be a $250 charge for this service and we will add this charge to the dealer account.


Storage Charges

After a sauna has shipped and arrived at the local delivery terminal, if the customer does not respond quickly to calls to arrange a delivery appointment, needs to determine how to unload the crate, needs to provide an alternate phone number or any other reason which creates a delay to the delivery of the sauna and the trucking company starts to charge storage fees, these storage fees will be added to the dealer account. (Item# STORAGE)



All items returned will be subject to a 20% restock fee. No Exceptions. Most items may be returned within 14 days of receipt for a refund, gift certificate, or exchange (less shipping and handling). This includes all costs incurred by Scandia Mfg for transporting items promoted with free shipping. Items must be returned at the customer's expense, in new condition, in the original box with the manufacturer's packaging and information.


No returns for refunds or exchanges will be granted after 14 days of receipt. A Return Merchandise Authorization (RMA) number is required on all returns. Please contact our Customer Service Department at 1-877-859-2550 or to obtain a Return Merchandise Authorization (RMA) number.


The following items are not returnable: Any equipment that has been previously installed, buckets and ladles, back and head rests, aromatherapy oils, towels, room kits (both modular and pre-cut), steam cabinets, doors and all customized items.


Most products come with a manufacturer's warranty and are mentioned on their packaging or in their documentation. We do not provide any warranty over and above the manufacturer's warranty. If you discover what you believe is a product defect for any item , please contact our Customer Service Department at 1-877-859-2550 or Such a defect, if any, is covered under the terms of the manufacturer's warranty. Please refer to the warranty information and other supporting documentation that came with your product.


Delivered by UPS, USPS, FedEx or RPS. If you refuse an item that is delivered by UPS, USPS, FedEx or RPS, for any reason other than damaged merchandise or a shipping error by Mfg, the order will be subject to a 15% restocking fee plus any and all applicable shipping charges. This includes all costs incurred by Mfg for transporting items promoted with free shipping.


If you refuse an item that is delivered by a commercial freight company for any reason other than damaged merchandise or a shipping error by Mfg, the order will be subject to a 25% restocking fee plus any and all applicable shipping charges.


Orders for pre-cut sauna kits, modular sauna rooms, steam rooms, commercial and residential steam room equipment, gas sauna heaters, doors and all custom made items can only be cancelled within 24 hours of order and cannot be returned.


Liability will extend only to the amount of the invoice. Mfg is not responsible for delayed shipment due to the shipping company. Shipping charges are non-refundable.


In addition to acquiring a Return Merchandise Authorization (RMA) from the Customer Service Department, the address of where the product will be returned to needs to be obtained, because Mfg uses a network of manufacturers located across the United States. Please contact the Customer Service Department at 1 (877) 467-2862 or to discuss both these pieces of information.


NOTE: No Refunds or Returns will be granted without a RMA number or proper return address given by the Customer Service Department

Golden Design

Important information regarding the delivery, assembly, and usage of your sauna.

Your sauna will ship out of our warehouse within the next 2 business days. You will be receiving the tracking information once the sauna leaves our warehouse.

You will be receiving a phone call from the freight carrier to set a delivery day and time 24 to 48 hours prior to delivery. Delivery is normally within a 4 hour window and every effort will be made to ensure any delivery issues (remote areas, long driveways, large and low hanging trees, apartment complex, stairs, etc.) should be addressed with us prior to shipping.

The sauna will be delivered in 1 box for 1-2 person models or multiple boxes for larger units. All boxes will be strapped vertically to a pallet. Our saunas are delivered in a 53ft semi-truck. The single driver will unload the pallet ONLY to your curbside or end of your driveway.

Once the driver has unloaded the pallet, we ask that you immediately inspect the box(s) for any damage. Please indicate any minor scratches, indentations, or scuff marks on the delivery receipt. You do not need to open the boxes to inspect the sauna. Refuse delivery if you should see a large hole anywhere (most likely damage made by freight carrier forklifts).

If you have any questions regarding the delivery process, assembly, or general questions on how to get the most from your sauna experience, please contact our Customer Service at 1-877-859-2550 or